Privacy Policy
Last Updated: July 1, 2025
At YERAXAH, protecting your personal data is our top priority. This policy explains in detail how we collect, use, store, and protect the personal information you provide to us when using our website and services, in compliance with Thailand's Personal Data Protection Act B.E. 2562 (2019) and other applicable laws.
1. Data Controller
YERAXAH is the data controller responsible for processing your personal data. For any questions related to the processing of your data, you can contact us through the methods specified at the end of this policy.
2. Information We Collect
We may collect personal information in the following categories:
- Identification Data: Name, surname, ID number, email address, phone number, and postal address
- Browsing Data: IP address, browser type, operating system, pages visited, and time spent on the website
- Transaction Data: Purchase information, payment methods, and order history
- Communication Data: Chat records, questions, and requests made through our service channels
- Third-Party Data: Information we may receive from social media platforms when you interact with us through these channels
3. Processing Purposes
We use your personal information for the following lawful purposes:
- Provide, maintain, and improve our products and services
- Process and manage your orders and transactions
- Respond to inquiries, requests, and provide customer service
- Send commercial communications and promotional offers (with your prior consent)
- Conduct statistical and marketing analysis to improve our services
- Comply with legal obligations and regulations applicable in Thailand
- Prevent fraud and illegal activities
- Personalize your browsing experience on our website
4. Legal Basis for Processing
The processing of your personal data is based on different legal grounds depending on the purpose:
- • Consent: For sending commercial communications and using non-essential cookies
- • Contract Performance: For processing orders and providing agreed services
- • Legitimate Interest: For statistical analysis and service improvement
- • Legal Compliance: For fulfilling tax and legal obligations
5. Data Sharing and Transfer
We may share your personal data in the following situations:
- Service Providers: With third parties providing services on our behalf, such as payment processing, shipping, and data analysis
- Legal Obligations: When requested by Thai authorities or to comply with legal requirements
- Business Operations: In case of merger, acquisition, or sale of business assets
- Consent: When you have given explicit consent to share your data
International Transfers: Some of our service providers may be located outside Thailand. In these cases, we will implement necessary measures to ensure adequate protection of your personal data.
6. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, destruction, misuse, or disclosure. These measures include data encryption, access controls, security audits, and personnel training.
However, no system of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute data security.
7. Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562 (2019), you have the following rights:
- Right to be Informed: Be informed about the processing of your personal data
- Right to Access: Know what personal data we have about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data when appropriate
- Right to Object: Object to processing with legitimate reasons
- Right to Withdraw Consent: When processing is based on your consent
To exercise these rights, you can contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by law.
8. Data Retention
We retain your personal data for the period necessary to achieve the purposes for which it was collected, including retention periods required by Thai law. Criteria for determining retention periods include:
- • Duration of the commercial relationship
- • Legal retention obligations
- • Period for exercising legal claims
- • Necessity for legitimate operations
9. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.
10. Links to External Websites
Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices of these external websites. We recommend that you review the privacy policy of each website you visit.
11. Children's Protection
Our services are not directed at children under 20 years of age. We do not knowingly collect personal information from children under this age. If we discover that we have collected personal information from a child without appropriate parental or legal guardian consent, we will take steps to delete that information from our systems.
12. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be published on this page, along with updating the "Last Updated" date. We recommend that you review this policy periodically.
13. Contact and Complaints
If you have questions about this privacy policy, wish to exercise your rights, or want to file a complaint, you can contact us through:
- Email: hello (at) yeraxah.icu
- Postal Address: 123/45 Sukhumvit Road, Khlong Toei, Bangkok 10110
- Phone: +66 2 345 8192
If you are not satisfied with our response, you can file a complaint with the Personal Data Protection Committee or the competent court.